The company Eduniversal (“Eduniversal”) is Eduniversal is a joint-stock company with a board of directors (SA à conseil d'administration (s.a.i.)) registered with the Nanterre Trade and Companies Register under number 399 207 729, with its registered office located at 19 Boulevard des Nations Unies, 92190 Meudon, France.
Eduniversal may be contacted at the following:
- Email address: contact@eduniversal-group.com
- Telephone number: (+33) 6 44 15 24 71
2.1 Eduniversal provides individuals—regardless of nationality, income level, or background—with the tools and expertise necessary to navigate the world’s best educational opportunities, from choosing an institution to launching their careers.
2.2 Eduniversal also offers a comprehensive overview of academic expertise worldwide, thereby promoting international collaboration between institutions, faculty mobility, and student accessibility.
2.3 The services provided by Eduniversal (the “Services”) are accessible through:
- Standard offers described on the Platform (the “Standard Offers”);
- Customized offers provided upon issuance of a Quote (the “Quoted Offer”).
The contractual relationship between the Client and Eduniversal is governed, in descending order of precedence, by the following documents:
| The Quote and/or Purchase Order: |
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| The General Terms and Conditions (hereinafter referred to as the “General Terms and Conditions”): |
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4.1 The Client must be: (i) a natural person with full legal capacity, or (ii) a legal entity represented by a natural person duly authorized to contract on its behalf.
4.2 The Client qualifies as a professional, defined as any natural or legal person acting for purposes falling within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity, including when acting on behalf of another professional (the “Professional”).
To benefit from the Services, the Client must possess appropriate hardware and/or software, including a compatible internet browser.
The Client subscribes to the Services on the basis of a one-time payment, unless otherwise stipulated.
6.1 In Case of Subscription to a Standard Offer
To subscribe to a Standard Offer, the Client must:
- Use the login credentials provided by Eduniversal;
- Review their current status with Eduniversal;
- Update their contact details if necessary;
- Review their eligibility for the "Palme of Excellence" level applied for;
- Review the service information sheet including timeline and related pricing (e.g., the upgrading service is priced at €2,990.00);
- Complete the form and attach all required documents to constitute the application file;
- Confirm acceptance of these General Terms and Conditions by checking a box;
- Proceed with payment by credit card, bank transfer, or SEPA direct debit (if applicable).
6.2. In Case of Subscription to a Quoted Offer
To subscribe to a Quoted Offer, the Client must contact Eduniversal using the contact details listed in section 1 or via the Platform.
The Client shall provide all necessary information and documentation enabling Eduniversal to assess their needs and expectations. Based on this input, Eduniversal will issue one or more Quotes.
A Client wishing to purchase Services must validate the Quote within the period specified therein or, failing that, within the period specified in Article 3, by any appropriate written means, including by email.
Acceptance of the General Terms and Conditions is confirmed by validation of the Quote.
Any validation of a Quote—whether express or implied—shall constitute full and unconditional acceptance of the General Terms and Conditions in effect as of the date of the relevant Quote. Any acceptance subject to conditions shall be deemed null and void.
Eduniversal shall then proceed to create a dedicated Client account (the “Account”).
6.3 Creation of a User Account
Once the Account has been created, the Client may freely create access credentials for designated Users (“User Accounts”) enabling them to make modifications to the functional data sheets.
The number of User Accounts may be subject to limitation.
The Client remains solely responsible for the User Accounts it creates and for all actions undertaken through them on the Platform.
General Terms
The Client acknowledges:
- that they are aware of the characteristics and constraints, particularly technical, of the Services;
- that the use of the Services requires an Internet connection, and the quality of the Services depends on this connection, for which Eduniversal is not responsible.
Depending on the selected offer, the Client will have access to the Services described in the Quotation or to all or part of the Services described on the Platform.
8.1 Maintenance
The Client benefits, for the duration of the Services, from maintenance services, including corrective and evolutionary maintenance. Access to the Platform may be limited or suspended as part of such maintenance.
Regarding corrective maintenance, Eduniversal uses its best efforts to provide corrective maintenance to fix any malfunction or bug identified on the Platform.
Regarding evolutionary maintenance, the Client benefits from updates during the term of the Services, which Eduniversal may implement automatically and without prior notice. These updates may include improvements to existing functionalities, new functionalities, and/or technical installations used within the Platform (including minor or major upgrades).
Access to the Platform may also be limited or suspended due to scheduled maintenance, which may include both corrective and evolutionary maintenance.
8.2 Hosting
Eduniversal shall, under a best-effort obligation, ensure the hosting of the Platform and the data generated on the Platform through a professional hosting provider, on servers located within the European Union.
8.3 Support
If difficulties arise when using the Services, the Client may contact Eduniversal at: contact@eduniversal-group.com.
Support services are available from Monday to Friday, excluding public holidays, between 9:00 a.m. and 6:00 p.m. (Paris time). Based on the issue identified, Eduniversal will estimate the response time and inform the Client accordingly
9.1 Concerning the Standard Offer
Subscription to a Standard Offer is valid for the period indicated on the Platform. For the upgrading service, it involves a one-time payment with no renewal.
9.2 Concerning the Quotation-Based Offer
The Quotation-Based Offer is subscribed for an initial period specified in the Quotation (the "Initial Period"), which begins from the Subscription Start Date stated therein.
10.1 Price and Payment Terms
10.1.1. For Subscription to a Standard Offer
- Price: The price is stated on the Platform in euros, exclusive of tax.
- Invoicing and Payment Terms: Eduniversal issues an invoice per subscribed service or according to the schedule specified on the Platform, by any appropriate means. Payment is made via direct debit, bank transfer, or credit card.
10.1.2. For Subscription to a Quotation-Based Offer
- Subscription Price: The price is indicated in the Quotation.
- Invoicing and Payment Terms: The invoicing terms are specified in the Quotation. Invoices are sent to the Client by any appropriate means and are, unless otherwise stated, payable by bank transfer or credit card upon receipt.
10.2 Exchange Rate
If an exchange rate applies, the related fees on the payment date shall be borne by the Client. The Client is solely responsible for all bank charges related to the payment of prices, excluding charges from Eduniversal’s bank.
10.3 Consequences of Delay or Non-Payment
10.1. In the event of delay or non-payment, Eduniversal may charge late payment interest equal to three times the legal interest rate, calculated on the unpaid amounts from the due date, plus a fixed recovery fee of 40 euros, without prejudice to additional compensation if the actual recovery costs exceed this amount.
The Platform, including all software, infrastructure, databases, and content of any kind (text, images, visuals, music, logos, trademarks, etc.) used by Eduniversal, is its exclusive property. These elements are protected by applicable intellectual property rights and database producer rights. The license granted by Eduniversal does not constitute a transfer of ownership.
The parties may use each other’s names, trademarks, and logos and reference each other’s platforms as commercial references throughout the duration of their contractual relationship. However, this does not include use of trademarks, logos, the Client’s ranking position, or its programs’ positions when such placement is subject to a paid licensing service provided by Eduniversal.
13.1 Provision of Information
The Client agrees to provide Eduniversal with all information necessary for subscription and use of the Services.
13.2 Client Account
The Client:
- guarantees that the information provided is accurate and agrees to update it;
- acknowledges that such information constitutes proof of identity and is binding upon validation;
- is responsible for keeping login credentials secure. Any access using these credentials is deemed to have been made by the Client.
The Client must promptly notify Eduniversal at the contact details listed under “Identification of Eduniversal” if their account is used without authorization. Eduniversal reserves the right to take appropriate measures in such cases.
The Client is solely responsible for creating user access rights.
13.3 Use of Services
The Client is responsible for their use of the Services and all information shared. This includes information shared by Users. The Client agrees that Services will only be used by them and/or Users, who are bound by the same obligations.
The Client is responsible for verifying and validating the content generated by the Platform before using it in public or decision-making contexts. Eduniversal is not liable for how the Platform is used by the Client.
The Client agrees not to misuse the Services, including but not limited to:
- engaging in illegal or fraudulent activities;
- violating public order or morality;
- infringing upon third-party rights;
- breaching any contract, law, or regulation;
- interfering with third-party systems to harm their integrity or security;
- using the Services to promote third-party services or websites;
- aiding or encouraging others to commit the above.
The Client also agrees not to:
- copy, modify, or misuse any Eduniversal element or concept;
- interfere with or undermine Eduniversal’s systems or security;
- alter or attempt to alter the Platform’s operation;
- reverse-engineer, decompile, or disassemble the Platform;
- damage Eduniversal’s financial, commercial, or moral interests.
14.1. Service Quality
Eduniversal agrees to provide the Services diligently under a best-effort obligation.
It uses its best efforts to deliver quality Services. To this end, it conducts regular checks to verify the operation and accessibility of its Services and may carry out maintenance under the conditions specified in the article "Maintenance"
However, Eduniversal is not responsible for temporary access issues to the Services resulting from:
- external causes to its network (e.g., partial or total server failure on the Client’s side),
- failure of equipment, cabling, services, or networks not included in the Services or outside its responsibility,
- interruptions due to telecom operators or internet service providers,
- Client actions such as misconfiguration of Services,
- force majeure.
Eduniversal is responsible for the functioning of its servers, up to the network connection points.
14.2. Platform Service Level Guarantee
Eduniversal provides no service level guarantee for the Platform.
Nevertheless, it uses its best efforts to maintain access to the Platform 24/7, except in cases of scheduled maintenance (as defined in "Maintenance") or force majeure.
14.3. Data Backup on the Platform
Eduniversal uses its best efforts to back up all data produced on the Solution.
Except in proven cases of fault by Eduniversal, it shall not be liable for any data loss during maintenance operations.
14.4. Data Storage and Security
Eduniversal provides adequate storage capacity for operating the Services.
It uses its best efforts to ensure data security by implementing infrastructure and Solution protection, malicious act detection and prevention, and data recovery procedures.
14.5. Advertising on the Platform
Eduniversal may publish and/or send the Client promotional or advertising messages, including links to third-party platforms.
Eduniversal shall not be held liable for:
- the technical availability or content, products, and/or services of such platforms,
- the Client's relationships established through such platforms.
14.6. Subcontracting and Assignment
Eduniversal may use subcontractors to perform the Services. These subcontractors are subject to the same obligations as Eduniversal. Eduniversal remains solely responsible for proper performance of the Services to the Client.
Unless otherwise provided by law, Eduniversal shall not be held liable for any indirect damage suffered by the Client, including loss of profit, revenue, activity, customers, or data, or any damage to reputation due to the use of the Services.
In any case, Eduniversal’s liability is limited to the amount it has received in the 12 months preceding the occurrence of the damage.
The Client acknowledges that this limitation of liability reflects the distribution of risk between the parties and the price agreed upon.
Neither Party may be held liable for a failure to fulfill its contractual obligations if such failure results from an event of force majeure as defined by applicable law and jurisprudence, including but not limited to: acts of government, natural disasters, wars, insurrections, pandemics, epidemics, strikes, labor or supply disruptions, explosions, blockages of electronic communication networks, and other unforeseeable and insurmountable events.
The Party invoking a case of force majeure must notify the other Party without delay by any means, specifying the nature, start date, and expected duration of the event.
The obligations of the Parties are suspended for the entire duration of the force majeure event and will resume once the event has ended.
Eduniversal may modify these Terms and Conditions at any time. The Client will be informed at least 15 calendar days before their entry into force. If the Client does not accept the modified terms, they must stop using the Services before the new terms become effective. Otherwise, the Client will be deemed to have accepted them.
18.1. Personal Data Processing
Each Party undertakes to comply with all legal and regulatory obligations applicable to personal data processing, particularly those arising from the European General Data Protection Regulation (GDPR) and France's Data Protection Act.
18.2 Eduniversal’s Responsibilities
Eduniversal processes the Client’s personal data as a data controller for the purpose of performing the Agreement and providing the Services. For more information on this processing, the Client may consult Eduniversal’s Privacy and Personal Data Protection Policy accessible on its website.
18.3 Client’s Responsibilities
The Client acts as a data controller in relation to the personal data they process via the Services.
As such, the Client must:
- ensure that they have a valid legal basis for processing such data;
- inform data subjects of how their personal data is processed;
- implement appropriate security and confidentiality measures.
Eduniversal acts as a data processor for personal data that the Client processes via the Services. It undertakes to:
- process personal data solely for the purpose of performing the Services;
- not transfer personal data outside the European Union without the Client’s prior written authorization;
- implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk;
- provide the Client with any necessary information and assistance to allow them to comply with their obligations;
- delete or return personal data at the end of the Services.
19.1. Entire Agreement
These Terms and Conditions and any related documents constitute the entire agreement between the Parties concerning their subject matter and supersede any prior agreements, whether written or oral regarding the service provided.
19.2. Waiver
Failure to invoke any provision of these Terms and Conditions at a given time shall not be construed as a waiver of the right to invoke the same provision later.
19.3. Validity
If any provision of these Terms and Conditions is held to be invalid or unenforceable under applicable law or a court ruling, it shall be deemed unwritten, without affecting the validity of the other provisions.
20.1. Governing Law
These Terms and Conditions are governed by French law.
20.2. Jurisdiction
In the event of a dispute concerning the interpretation or execution of these Terms and Conditions, the parties shall seek an amicable solution.
Failing this, any dispute shall fall within the exclusive jurisdiction of the courts of Paris (France), even in the case of multiple defendants or third-party proceedings.
